Frequently Asked Questions

*Our size chart is a guideline and not meant to be exact. Body types vary widely e.g. limb length, torso length, weight, etc. Feel free to email us with any sizing questions info@kiheibrand.com

Shipping Policy

USA ORDERS - Orders within the United States are shipped via USPS or FedEx. Please allow 1-4 business days to process your order, pending payment authorization and verification.

INTERNATIONAL ORDERS - **Currently we are only shipping to Canada

International orders are shipped via FedEx or DHL. Please allow 4-7 business days to process your order, pending payment authorization and verification. The customer is responsible for all fees, taxes, etc. related to the international order.

Return Policy

**All returns are subject to a 10% re-stocking fee

Merchandise being returned and or exchanged must be unused, unwashed with original tags and packaging within 21 days of ship date. Merchandise returned that does not meet the aforementioned criteria, will not be eligible for return and/or exchange. The customer is responsible for all shipping charges in the case of returns or exchanges.

All returns and or exchanges require a Return Identification Number (RIN). Please contact us via email at info@kiheibrand.com for your RIN and further instructions. 

Once an order has shipped, shipping & handling charges are non-refundable. 

© 2018 by Kihei Brand Co.

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